Terms of Service

1. Agreement

These Terms are between you and Apex Optimal LLC (“we,” “us”). By downloading or using Said & Done (the “App”) you agree to them. If you do not agree, do not use the App. If you are using it on behalf of a business, you confirm you are authorized to accept these Terms for that business.

You must be at least 18 years old, or the age of majority where you live, to use Said & Done. It is a tool for running a business and is not intended for children.

2. What the App Does

Said & Done records a spoken description of a job, converts it into a draft invoice or estimate, and lets you edit, send, and track it. It can attach a payment link, log job costs, track mileage, show what you cleared on a job, and produce summaries for your accountant. It is a record-keeping and billing tool. It is not an accountant, a bookkeeper, a lawyer, or a bank.

3. Your Account and Your Device

Your business records are stored on your device. That means you are responsible for keeping the device secure and for keeping backups. If you lose the device, wipe it, or delete the App without a backup, your records are gone and we cannot recover them for you, because we never had a copy. We strongly recommend enabling your device’s backup and a screen lock.

4. Subscriptions and Billing

Some features may require a paid subscription. Subscriptions are sold through the Apple App Store or Google Play and are billed to that store account.

• Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
• Your store account is charged for renewal within 24 hours before the period ends.
• You can manage or cancel in your App Store or Google Play account settings.
• Refunds are handled by Apple or Google under their policies. We cannot issue refunds for store purchases.
• If prices change, we will give notice before the change applies to a renewal.

5. Getting Paid Through the App

Payment links are processed by Stripe through a Stripe account connected to your business. To use them you must accept Stripe’s own agreement, and your relationship for those payments is with Stripe, not with us.

• Funds go to your Stripe account. We never take custody of your money and are not a payment processor, bank, or money transmitter.
• Stripe sets its own processing fees, payout timing, holds, and reserves.
• Chargebacks, refunds, and disputes with your customers are between you, your customer, and Stripe. We cannot reverse or release a payment.
• You are responsible for the accuracy of what you bill and for delivering the work you invoice for.

6. Accuracy of Voice-Generated Invoices

The App uses automated speech recognition and a language model to turn what you say into invoice fields. These systems misinterpret things. They can mishear a number, attach a cost to the wrong line, drop an item, or invent a detail that was never said. Background noise on a job site makes this more likely.

Every draft is yours to review. You are solely responsible for checking that an invoice or estimate is correct before you send it to a customer, and for any consequences of sending one that is not — including undercharging, overcharging, or misstating what work was performed. Do not treat a generated invoice as final until you have read it.

7. Tax Figures Are Not Tax Advice

The App can suggest an amount to set aside for tax and can total your income, expenses, and mileage for a year. These are arithmetic conveniences based on what you entered. They are not tax advice, they do not account for your jurisdiction, filing status, deductions, or circumstances, and they are not a substitute for a qualified accountant or tax professional.

You are responsible for your own tax obligations and for the accuracy of anything you or your accountant file. Mileage and expense records are only as accurate as what you log.

8. Your Content and Your Customers

You keep ownership of everything you put into the App — your invoices, your business details, and your customers’ information. You grant us only the limited permission needed to process a recording so the App can return invoice fields to you, as described in the Privacy Policy.

You are responsible for having the right to enter your customers’ details and for handling their information lawfully, including any notice or consent your local law requires before recording or storing information about them.

9. Acceptable Use

You agree not to:

• Use the App to invoice for fraudulent, illegal, or undelivered work
• Impersonate another business or issue invoices you are not entitled to issue
• Upload recordings you have no right to make or share
• Reverse engineer, decompile, or attempt to extract the App’s source code
• Abuse, overload, or attempt to circumvent limits on the voice processing service
• Resell or redistribute the App or its output as your own product

10. Availability

We aim to keep the App working but do not guarantee uninterrupted availability. Voice processing depends on third-party services and an internet connection, and may be slow or unavailable at times. Features may change, and we may discontinue the App or any feature. If we discontinue it entirely, we will give reasonable notice so you can export your records.

11. Intellectual Property

The App, its design, and its branding belong to Apex Optimal LLC. We grant you a personal, non-exclusive, non-transferable, revocable license to use the App for your own business. Nothing here transfers ownership of the App to you.

12. Disclaimers

The App is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will be error-free, that generated invoices will be accurate, or that it will meet your requirements. Some jurisdictions do not allow certain exclusions, in which case they apply to you only to the extent permitted.

13. Limitation of Liability

To the maximum extent permitted by law, Apex Optimal LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or amounts you failed to bill or collect, arising from your use of the App.

Our total liability for any claim relating to the App is limited to the greater of the amount you paid us for the App in the twelve months before the claim, or one hundred US dollars.

These limits do not apply to liability that cannot be limited by law, including gross negligence, willful misconduct, fraud, or death or personal injury caused by our negligence. Some jurisdictions do not allow certain limits at all, in which case our liability is limited to the maximum extent those jurisdictions permit.

14. Indemnification

You agree to indemnify and hold harmless Apex Optimal LLC from claims, damages, and reasonable legal costs arising from your use of the App, the invoices you issue, your handling of your customers’ information, or your breach of these Terms.

15. Termination

You may stop using the App at any time by deleting it. We may suspend or terminate access if you breach these Terms. Because your records are on your device, ending these Terms does not delete your data — you control that.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of the State of Wisconsin, United States, without regard to conflict-of-law rules.

16.2 Talk to Us First

Before filing any formal dispute, contact us at hello@apexoptimal.dev so we can try to sort it out directly. We will make a genuine attempt to resolve it within 30 days.

16.3 Binding Arbitration

If that does not resolve it, any dispute arising from these Terms or the App will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in Wisconsin, or remotely if you prefer. The arbitrator’s decision is final and binding.

16.4 Your Right to Opt Out of Arbitration

You can decline arbitration. Email us at hello@apexoptimal.dev within 30 days of first accepting these Terms, saying you opt out of arbitration and giving the name on your account. That is all it takes. Opting out costs you nothing, changes nothing else about these Terms, and we will not treat you differently for it. If you opt out, sections 16.3 and 16.5 do not apply to you and disputes go to the courts described in 16.1.

16.5 Class Action Waiver

YOU AND APEX OPTIMAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

16.6 Coordinated Claims

If 25 or more people bring arbitration demands raising substantially the same issue and represented by the same or coordinated counsel, the claims will be administered in batches of no more than 50. Each batch proceeds before one arbitrator, and the parties will treat the outcomes as a guide to resolving the remaining batches. The limitations period is paused for anyone whose claim is waiting in a later batch, so no one loses their claim by waiting their turn.

16.7 Small Claims Exception

Either party may still bring an individual action in small claims court for disputes within that court’s jurisdiction.

17. App Store Terms

These Terms are between you and Apex Optimal LLC only — not with Apple or Google. Where you obtained the App from the Apple App Store, the following also applies:

• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation.
• Apple is not responsible for addressing any claim you or a third party has relating to the App, including product liability, legal or regulatory compliance, or consumer protection claims.
• Apple is not responsible for investigating, defending, or resolving any third-party claim that the App infringes intellectual property rights.
• You confirm you are not located in a country subject to a US Government embargo or designated as terrorist-supporting, and that you are not on any US Government prohibited-party list.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Where you obtained the App from Google Play, Google’s terms govern that distribution and Google is likewise not a party to these Terms.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, are the entire agreement between you and Apex Optimal LLC regarding the App.

18.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions stay in full force.

18.3 Waiver

If we do not enforce a provision of these Terms, that is not a waiver of it or of any other provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights under them. We may assign them without restriction.

18.5 Changes to These Terms

We may update these Terms. The date at the top shows the current version, and material changes will be communicated in the App or by email before they take effect. Continuing to use the App after a change means you accept the updated Terms.

18.6 Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, acts of government, internet or infrastructure failures, or third-party service outages.

19. Contact

Apex Optimal LLC — hello@apexoptimal.dev